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Refund policy
Returns Policy
Please ensure that you have read and understood all the conditions before submitting your order.
Our policy allows for a free return and a full money-back guarantee for 30 days. If you are unsatisfied with your purchase for any reason, you have 30 calendar days from the delivery date to request a full refund. If 30 calendar days have passed since your product was delivered, we cannot offer you a refund or exchange.
For subscription purchases, you must cancel your subscription before your renewal anniversary date.
Product Warnings
Motive™ Lower Back Warnings
- Do not use this product if you have an implanted cardiac
pacemaker, implanted defibrillator, or other implanted electronic devices
- Do not use this device if you are younger than age 22.
- Do not use this device if you are pregnant.
- Do not place the Therapy Pads of this device over fresh surgical stitches.
- Do not use dry or damaged Therapy Pads for your therapy.
- Do not use any other Therapy Pads except for those from Motive.
- Do not use this device on freshly shaved skin.
- Do not use this device across your chest, head, or mouth.
For a full list of product warnings, contraindications, and adverse reactions refer to the product User’s Manual.
Phone Compatibility
MyMotive App Phone and Operating System Compatibility
Effective Date: MARCH 26, 2025
MyMotive App is only available for iOS and Android operating systems. You can download the MyMotive App from the App Store and Google Play.
Phone requirements
For iOS (iPhones and iPads) Phones
The minimum device requirements include:
• OS Level: operating system (OS) level revision 16.0 or higher
• Bluetooth: Bluetooth with revision 4.2 or higher
For Android (e.g., Samsung & Google) Phones
The minimum device requirements include:
• OS Level: operating system (OS) level revision 14.0 or higher
• Bluetooth: Bluetooth with revision 4.2 or higher
Recommended Phone Settings
MyMotive App requires the following settings for all App features to function properly so you can get the most out of your Motive.
iOS (iPhones) and iPadOS (iPads):
- Bluetooth access (required)
- Camera access (required) to pair your Motive Device with your phone or tablet
- Notifications access (recommended)
Android (e.g., Samsung and Google phones):
- Bluetooth access (required)
- Location Services enabled (required)
- Camera access (required) to pair your Motive Device with your phone or tablet
- Notifications access (recommended)
